NURS FPX 8008 Assessment 4 The Patient Perspective of Person-Centered Collaborative Care

NURS-FPX 8008 Assessment 4

The Patient Perspective of Person-Centered Collaborative Care

Student Name

Capella University

NURS-FPX8008

Professor Name

Submission Date

The Patient Perspective of Person-Centered Collaborative Care

Person-centered care (PCC) offers a practical way of addressing chronic conditions in patients like hypertension by appreciating the patients as active members of the process and not passive participants in the treatment process. The PCC model focuses on shared making (SDM), where care plans are developed based on personal values, preferences, and priorities (Byrne et al., 2020). Dignity and autonomy in care processes are enhanced through respectful relationships, empathy, and collaboration that build trust between the patients and providers. The given paper discusses the benefits of PCC in the management of hypertension, the difficulties that patients can experience when interacting with team-based health care, and the ways to increase cultural sensitivity, cooperation, and patient engagement to achieve better outcomes.

• Context

The person-centered care principles informed the management of hypertension during an inpatient stay at Massachusetts General Hospital. Communication with the care team demonstrated mutual decision-making, cultural sensitivity, and respect for personal demands. Care providers were keen to seek patient input, and this changed the role of a mere recipient of care to a partner in the treatment process. The identified methodology was empowering, yet it also introduced complexity into the conflict between medical advice and individual choice. The experience revealed that PCC has the potential to reinforce satisfaction, trust, and adherence, but also showed the difficulties of negotiating team dynamics and keeping patient views at the heart of decision-making.

Benefits of Person-Centered Care from the Patient’s Perspective

The PCC assists in providing patients with benefits by shifting the focus of treatment from a disease-oriented routine to a patient-oriented experience. The method appreciates the views of the patients, it is participatory, and it embraces dignity in the health care process. There is evidence that including the voice of patients in decision-making contributes to adherence and enhances treatment outcomes in general (Galletta et al., 2022). Shared decision-making, improved communication, and enhanced cooperation with care teams are especially helpful to patients who are dealing with chronic conditions like hypertension. The factors contribute to both physical and mental health, while also increasing trust and satisfaction in care relationships. The PCC has many advantages in the eyes of the patient, especially those who deal with chronic diseases such as hypertension.

1. Among the main benefits, there is a feeling of empowerment that PCC promotes. Engagement of patients in the shared decision-making process promotes self-determination and enables patients to own their health decisions. The specified benefit aligns with the literature, which states that shared decision-making enhances adherence by aligning care with patient values and preferences (Galletta et al., 2022). As stated in the blog, the patient was more engaged in the treatment plan because they had participated in choosing the antihypertensive drugs that suited their lifestyle collectively.
2. The other advantage is that there is an increased level of trust and communication between the patients and the healthcare givers. When providers make an effort to learn about a patient’s lifestyle, concerns, and goals, as seen at Massachusetts General Hospital, the patient feels respected and valued. As Byrne et al. (2020) stressed, personalized interaction contributes to patient satisfaction and helps them promote emotional well-being. The trust in the care team is a key factor in managing chronic disease because patients will be more inclined to take advice and stay involved in the care process long-term.
3. In addition to that, person-centered care facilitates the collaboration of health services. The rounds at the ward were called interdisciplinary, and it was defined as a significant improvement, as patients had the chance to learn about the care in real-time and they had a voice. Researchers discovered that collaboration reduces errors and results in more effective clinical outcomes (Blakeney et al., 2021). The PCC makes patients more independent, facilitates effective communication, and assists in enhancing teamwork, which are significant components of managing chronic conditions such as high blood pressure.

Complexities and Patient Concerns in Joining the Healthcare Team

PCC and patient inclusion in healthcare teams are becoming an increasingly accepted best practice; however, including patients in care teams introduces several challenges. A significant challenge is the fact that the knowledge and authority are not equal between the healthcare professionals and patients. According to the blog, the patient was initially reluctant to ask questions or contribute to the decision-making process due to the fear that she would be perceived as challenging clinical authority. Patients are not new to the feeling of being hesitant, and this is more so in inpatient care where hierarchical structures are commonly applied. According to Fernandopulle (2021), the identified dynamic might hamper true collaboration and reduce the efficiency of patient-centered care. To eliminate these problems, it must be done consciously to minimize the power differences, promote open communication, and create a positive environment where patients will not be afraid to contribute actively to the care they receive.

When asked to make complex decisions regarding their treatment, patients in the hospital with long-term conditions such as hypertension are usually overwhelmed cognitively and emotionally. The inpatient unit setting is hectic, and illness-related stress and fatigue may combine to make the complex medical information difficult to understand. The same point was made by Williams et al. (2020), who stated that the involvement of patients and the quality of decision-making could be increased with the assistance of decision aids and structured follow-up discussions. The patient emphasized in the blog the necessity to receive comprehensible educational information and the time to ask questions.

The key issues that inhibit the effective engagement of patients in person-centered care are linguistic and cultural differences. When healthcare providers prove to be incompetent, misunderstandings and miscommunications are more likely to occur, which makes patients dissatisfied and lose confidence in the care team (Lauwers et al., 2024). The mentioned challenges also negatively influence patient adherence to treatment plans, as culturally insensitive health care may not align with values, beliefs, or language that the patients prefer. Cultural humility involves recognizing other cultures and developing inclusive communication plans. The humility and respect enhance the ability of the providers to engage patients in a meaningful manner that renders the care respectful, current, and effective to the various populations.

The fragmentation of care due to a lack of communication between interprofessional providers is the exclusion of patients from healthcare teams. In complex situations such as the management of hypertension, there are various specialists and healthcare professionals involved, and this may result in inconsistencies in the delivery of information and role ambiguity among patients. The identified fragmentation tends to confuse patients regarding their care plans, leaving them unsure of whom to address their questions or concerns. According to the research conducted by Sharkiya (2023), the lack of effective communication among healthcare teams may jeopardize patient engagement and adherence to treatment. To address the above barrier and promote the concept of collaborative, person-centered care, it is crucial to ensure coherent and aligned communication channels and to define the role of the patient as an active participant.

Recommendations to Enhance Person-Centered Care and Team Collaboration

To reinforce PCC and interprofessional collaboration, healthcare should implement strategic interventions where patient empowerment and teamwork are prioritized. Increasing patient education is one of the strategic pillars. Health literacy is also a significant obstacle to self-management, particularly in chronic diseases such as hypertension. Patients with low literacy may find it easier to cope with their conditions and engage in shared decision-making when educational materials are customized to their literacy levels, visual aids are used, simplified language is employed, and digital platforms are utilized (Shahid et al., 2022). According to the blog, as a patient, having access to clear and understandable information played a key role in alleviating the fear of making complicated medical decisions.

A great idea is to employ organized systems of post-discharge follow-ups, which are crucial to the successful management of chronic conditions, especially when it comes to such ailments as hypertension. Care should not be limited to hospital discharge. Still, follow-up phone calls, telehealth visits, and outpatient visits should be arranged to enable care professionals to monitor medication compliance, identify side effects, and respond to new issues promptly (Baldino et al., 2021). The approaches identified enable long-term care preservation, reduce the risk of complications, and empower patients to believe in their ability to manage their health. By being in constant touch, healthcare teams can promote long-term commitment, improved self-management, and improved health to individuals with chronic conditions.

To provide person-centered care of high quality, cultural competence training is necessary. Since patients belong to different cultures, values and beliefs influence healthcare because values and beliefs differ. Due to cultural differences, poor care and adverse patient outcomes may arise due to the misunderstanding. Being educated on cultural humility, effective communication, and social determinants of health, interprofessional teams are ready to recognize and appreciate such differences (Červený et al., 2022). The specified process fosters inclusiveness, improves patient-physician relations, and enhances compliance with treatment regimens across different patient cohorts.

Active bedside rounds involving the patients are an essential part of person-centered care. Involving the patient in these types of discussions, healthcare providers can increase transparency and make sure that everyone has a shared vision of the care plan. This approach enables real-time problem-solving and encourages patients to express their concerns and preferences, fostering mutual respect and trust (Blakeney et al., 2021). This kind of collaboration harmonizes the interests of physicians, nurses, pharmacists, and other team members and empowers patients as equal partners. Finally, the discovered practice reinforces communication, improves care coordination, and promotes improved health outcomes.

Future Insights

The next shift in person-centered care is dedicated to the integration of more advanced technologies, better educating patients, and long-term interprofessional collaboration that will be able to deal with chronic illnesses more effectively. Digital health innovations such as telemonitoring, mobile health applications, and wearable devices can be used to support self-management in hypertensive patients by providing real-time feedback, adherence monitoring, and communicating with the providers (Baldino et al., 2021). Not only do such tools improve engagement, but they also help healthcare teams to avoid complications early and proactively treat patients, decreasing the readmission rates and improving the outcomes in the long run.

The other field of expansion is the expansion of health literacy programs. Future generations of PCC models should include customized education interventions in the care settings to ensure that the patients receive information that is relevant to cultural, linguistic, and cognitive needs (Shahid et al., 2022). Patients can also be empowered when it comes to making complex treatment decisions with the use of decision aids and interactive platforms. By normalizing the inclusion of patients in goal setting and care planning, healthcare systems can minimize power dynamics and develop mutual accountability.

The enhancement of cultural competence in healthcare teams will also remain crucial in pursuing the equity of person-centered care. The continuous professional development of cultural humility and structural competency may help providers understand the various patient perceptions as the workers develop a degree of trust within multicultural environments (Cerveny et al., 2022). The subsequent systems should also be dedicated to the ongoing interprofessional collaboration through the integrated care pathways that would enable patients to experience the continuity of care between the inpatient, outpatient, and community practices. The efficacy and scope of person-centered care in future healthcare systems can and should be expanded with the use of technological advances, the emphasis on inclusivity, and the expansion of interprofessional collaboration, resulting in better health outcomes and long-term patient satisfaction.

Conclusion

PCC within a team setting helps assist chronic disease patients, such as those with hypertension. The trust increases when patients are included in the medical team, making it easier to follow a treatment plan and achieve results despite specific difficulties. The appreciation of person-centered care demands patient education, frequent check-ups, the acknowledgement of cultural differences, and mixed team activities. This can help in building a healthcare environment in which all are working towards healthcare optimization.

NURS-FPX8008 Assessment 4 The Patient Perspective of Person-Centered Collaborative Care

• Part B

Vlog Script

Opening Statement

My name is ………, and I was a patient at the Massachusetts General Hospital where I was treated for hypertension. The person-centered care (PCC) model emphasizes the importance of shared decision-making equally, and I had the opportunity to experience it during my stay. I am developing the vlog to express my perspective on PCC as a patient, highlighting both the positive and negative aspects of this role. The PCC framework puts the patient in the middle of every decision. The patients play an active role in care, and their values, preferences, and needs guide the process. The model encourages the involvement of patients and healthcare providers to enhance health outcomes and their general well-being.

Question 1: Can you describe your experience with person-centered care during your hospital stay?

Upon admission to the Massachusetts General Hospital, I learnt how person-centered care (PCC) can make a significant impact in the process of healthcare treatment. The team did not only concentrate on blood pressure, but also on life routines, habits, and individual problems. Cooperation of nurses, doctors, and pharmacists aimed at dealing with diet, exercise, level of stress, and the concerns about potential side effects of prescribed medication. That way, I did not feel like another case to be dealt with, but a respected and comprehended person. A positive relationship with physicians was also developed due to the experience. Discussions of treatment that took into consideration personal values promoted active engagement in recovery.

Question 2: What are some benefits you observed from this approach?

SDM made it possible to notice three significant advantages:

• Better Communication: With the team’s help, I gained a clear understanding of the challenges I faced and the available treatment options. The medical staff used ordinary language rather than medical terms, and I knew everything they were talking about.
• Empowerment: Participation in the decision-making process made me feel that I had control over my health. I had a greater interest in adhering to the plan that we had discussed with the doctor.
• Individualized Care: The team personalized my care to suit my needs, creating a plan that I could follow and feel good about.

Question 3: How did shared decision-making influence your treatment?

One of the components of my care experience was shared decision-making. The healthcare team presented a significant number of treatment options, explaining the benefits and potential side effects. The plan was made realistic and sustainable by taking into consideration my everyday life and personal concerns. I didn’t feel hurried; instead, I felt understood and enabled. The feeling of confidence and being a valued member of the care team was instilled in me by selecting a treatment plan tailored to my needs.

Question 4: What challenges did you face as a patient participating in the healthcare team?

As a patient, I found it intimidating and at the same time encouraging to be part of the healthcare staff. First, I was reluctant to share ideas, in case I was seen as questioning the decisions of the doctors. The team’s communication was positive, and the situation was comfortable and assertive. Medical language and the necessity to make urgent decisions about the way to cope with my health were overwhelming. Still, clear educational tools and explanations of the options offered to me by the patients became a guide. It took time to establish communication and clarify that I could become an equal partner in my treatment.

Question 5: How did the interdisciplinary bedside rounds contribute to your care?

This is because the interdisciplinary rounds I had with me contributed significantly to my treatment. The physicians, nurses, pharmacists, and other professionals would discuss the treatment strategy daily, and my opinion would be considered in the conversation. Through this teamwork process, all professionals involved in my care were aware of the improvements and requirements. My engagement directly grew because of the possibility to raise the issues, ask questions, and state personal preferences. Participating in these discussions gave me a sense of self-confidence, as I realized my contribution matters. As a result of such collaboration, communication and treatment outcomes were improved.

Question 6: What improvements would you suggest for the person-centered care process?

The positive experience was found to outweigh the negative one, but there are still areas that require change. Simplifying the educational material on hypertension would enable the patients to make better decisions. The follow-up of the discharge process is coordinated, ensuring continuity of care and addressing any concerns or new questions that emerge. All the members of the healthcare team should be continuously educated on cultural competence. The nature of the preparation ensures that the care is appropriate to individuals of any background and state, which, ultimately, enhances the quality of medical outcomes and the level of patient satisfaction.

Question 7: Reflecting on your experience, what are your thoughts on the future of person-centered care?

Person-centered care is the future of care. The author’s experience demonstrated that active participation in care decision-making processes yields significantly better outcomes. The strategy fosters patient-provider trust, enhances adherence to treatment plans, and ultimately leads to improved health outcomes. Engagement also gave a feeling of respect and recognition that led to a higher sense of responsibility for individual health. Greater implementation of person-centered care by healthcare organizations will guarantee that every patient will get compassionate, collaborative, and individualized support.

Closing Statement

I appreciate your hearing my story. My experience will demonstrate the importance of person-centered care and encourage patients and healthcare professionals to become collaborative. United, we can enhance health outcomes and build a more compassionate, respectful, and effective healthcare system in which everyone can thrive.