- BHA FPX 4102 Assessment 3 Cultural Competence
Cultural Competence
The concept of cultural competence is relevant in the job setting if healthcare leaders often interact with different cultures. In the culturally diverse society of the twenty-first century, a healthcare organization has to deliver culturally appropriate patient and workforce care to patients, colleagues, and other stakeholders. Two healthcare professionals are the means of communication, coordination, and cooperation, and healthcare leaders must have a profound knowledge of the cultural leadership competency model to provide culturally sensitive care (Cho & Kim, 2022).
This self-assessment will look at cultural competence, cultural awareness, and cultural sensitivity and their relevance to leaders of healthcare institutions. The findings of multicultural research are reviewed, deficits highlighted, and practice models offered. Exploration of cultural competencies, teamwork, and cohesiveness: Why is there a need for both regarding the provision of quality care? Thus, based on the presented information, how cultural differences influence communication and the ways that can minimize misunderstanding using the healthcare leaders’ culturally sensitive and appropriate care is concluded. With these concepts and strategies, healthcare leaders can work on constructing a culturally competent organizational environment as well as strive to achieve positive patient experiences or satisfaction.
Results of Cultural Diversity Assessment
Culture appraisal is a tool employed to assess cultural relevance characteristics. The results may prove helpful in assessing the respondent’s level of cultural competence and determining the directions of personal growth and training (Franzen, 2021).
Circumstances that may occur as a result of a cultural evaluation that is not in harmony with a self-evaluation include the following: It can happen when one is overconfident in their cultural sensitivity or maybe lacks skills in understanding the implications of cultural differences (Stubbe, 2020).
Sudden outcomes can thus be useful when they are inspected and reflected on to improve cultural competence and identify shortcomings. Such a procedure can assist people in becoming more reflective and ready to interact with people of different cultural backgrounds. Enhancing cultural literacy makes it possible to foster cooperation, teamwork, and an all-embracing healthcare organization (Kaihlanen et al., 2019).
PART 1: Cultural Competence Self-Reflection
The test I completed was the culture, diversity, and out-groups in leadership cultural diversity assessment; I scored 70 percent. As much as I expected something like that, I was hoping for a better score. The evaluation showed me my development gap in cultural diversity competencies like Islamic cultural values and interpersonal interaction with multicultural people (Kaihlanen et al., 2019).
I plan to improve my cultural competency skills in two areas: first, I will read more and attend cultural values and norms training or workshops; second, I will address and listen to people of different cultures to understand them and their needs (Oven, 2021).
The development of cultural diversity skills will enhance my healthcare career as I will be in a position to ensure that I address cultural concerns towards the staff and other stakeholders. This can, in turn, improve the relations between the clients and the healthcare professionals, increase the satisfaction of the clients, and, in turn, enhance the confidence of the clients in the healthcare practitioners. Moreover, having more culturally diverse competencies also helps me to work better with my colleagues of different backgrounds, which in turn improves minority work engagement (Antón et al., 2022).
To check whether I am on track toward the goals I have set, I shall make sure that each goal is specific, measurable, achievable, and relevant, with a set time (SMART) for each area of improvement. As part of the utilization of this improvement plan, I will record my progress from time to time and seek professional and patient feedback on the improvement results. Thus, being a culturally sensitive person and deliberately enhancing my cultural competence, I believe I can practice as a culturally competent healthcare leader who may improve the lives of staff and patients (Farrugia, 2022).
Improving Cultural Diversity Skills
Besides, multicultural sensitivity must be developed gradually and is an unending learning and personal development process. Some areas where individuals may need to improve multicultural awareness include: Some areas where individuals may need to enhance multicultural awareness include:
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Cultural protocol and Ethnic/Religious Sensitivity
People can contribute to a better understanding of cultural beliefs and practices through research, training, and communication with other people of different cultures. A healthcare leader working with different patients might find it important to pursue cultural competency training to understand the cultural practices of various cultures regarding health and illnesses (Domenech et al., 2022).
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Permeability and Readiness to Take Information from Other Sources
This means that embracing the assimilation process goes hand in hand with adopting healthy attitudes in relationships and refusing to accept prejudices. This may involve pursuing others’ opinions, listening in a manner that allows one to change one’s mind, and asking for further elaboration when a given idea is misunderstood (Gadoeva, 2022).
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Effective Exchange of Information
It will be most crucial to pay much attention to interpersonal communication to foster the development of good relations between you and other people, avoiding instances of lack of good communication resulting in misunderstandings. It is effective for healthcare leaders and other professionals to learn how to speak truthfully, observe body language, plan what should be said, and how the information must be relayed to the target audience (Point Park University, 2019).
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Self-Mirror Image
To manage prejudices, biases, and images, self-reflection helps map them out regularly. Healthcare leaders need to mirror their image, often psychoanalyze their self and motives, run feedback with others, and review how they interact with individuals from different cultures (London et al., 2022).
For one to enhance cultural range skills, one can look for educational books about different cultures or even the internet. For example, healthcare leadership may participate in cultural competence training and thus identify ways of interacting with other people of different cultures. It would be helpful to spend 10-15 minutes every day self-reflecting to find out in which aspects one would like to grow. This way, cultural diversity proficiencies are maintained, and a successful leader can be achieved in every context (Chalice, 2022).
PART 2: Analysis of Culture, Leadership, and Teamwork
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Cultural Competence and Teamwork
Cultural competence is a factor that is closely connected with teamwork and collaboration in several contexts, most certainly in the sphere of health care. Cultural competence is about sensitivity and appreciation of people’s worldviews, their way of thinking, and the way they go about things. This understanding can foster medical practitioners to better understand their peers, clients, and shareholders from other cultures, and this is vital because healthcare requires synergy in most practices (Zhang et al., 2021).
Interprofessional relationships are acclaimed features in health care since they require different experts to operate effectively. Healthcare professionals need to communicate with others and collaborate to identify a patient’s disease, make a prognosis, and provide proper patient care. Under such circumstances, cultural competence is critical because it allows physicians to interact with co-workers from other cultural backgrounds and comprehend how they may think, as well as work collaboratively to attain group objectives (Zhang et al., 2021).
Lastly, cultural sensitivity must be employed to provide a culturally sensitive approach to the delivery of healthcare that honors the patient’s faith and chronic illness. Medical practitioners with cultural awareness can join with a patient and the patient’s family to design culturally appropriate attitudes for treating specific conditions and observe the rites of certain religions. This is because it can enhance patient satisfaction trust, and enhanced and improved health outcomes. Cultural competence promotes unity and team building in the delivery of healthcare services. It allows medical personnel to easily relate with other workers from a different cultural background and deliver patient-centered care that is culturally sensitive to the patient’s beliefs and practices (Zheng et al., 2022).
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Cultural Competence Components
As mentioned above, cultural sensitivity is the extent of knowledge of cultural disparities, particularly in values, beliefs, and actions. Cultural competence refers to the use of cultural understanding and cultural information, and cultural sensitivity means being aware of the variations between the culture of the provider and the patient (Nuritdinovna, 2022). Healthcare leaders need knowledge concerning these concepts in a bid to facilitate culturally competent and sensitive healthcare organizations. Cultural competence makes a leader aware of cultural issues and how they can influence service provision. Knowledge of the culture of care institutions fosters the ability of the leaders to cultivate an understanding of the cultural differences about the patient, fellow employees, and other stakeholders (Nuritdinovna, 2022).
Cultural Competence Is Applicable in Daily Interactions As a Healthcare Leader; It Helps One Practice Cultural Information in Their Relations With Patients, Colleagues, and Other Stakeholders. Cultural skills help leaders work from different cultures to perform proper and acceptable care (Haitana et al., 2021).
For healthcare leaders, culture is vital because it helps eliminate various cultural prejudices and all kinds of assumptions that are made based on cultural generalizations. Cultural competent leaders are capable of understanding and acknowledging cultural diversities to be able to offer appropriate care for patients. Healthcare leaders must be culturally intelligent, informed, capable, and responsive to meet the culturally relevant and competent care needs of the organization. It also assists leaders in appreciating cultural diversity, familiarizing themselves with ways of delivering culturally suitable care, and leveraging the paperwork to support their task of working with culturally diverse clients (Haitana et al., 2021).
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Verbal and Nonverbal Communication in Cultural Contexts
Verbal and nonverbal communication are always subject to cultural differences and, thus, may easily be misunderstood. Hence, proxemics and kinesics, which may include movements and use of space, gestures, facial expressions, and eye contact, may also vary depending on culture. Therefore, for healthcare leaders, it is essential to understand these differences to avoid confusion and facilitate cross-cultural communication (Point Park University, 2019).
To ensure that patients stay in the hospitals or clinics with correct impressions about the staff, healthcare leaders should ensure that all the staff undergo cultural competence training. Training will enhance all communication aspects, including burial, behavior, gestures, and other practices that might differ across cultures. Also, healthcare leaders should promote effective communication, and the staff should be able to speak out about their concerns or provide any clarifications they need. Developing a culture of diversity will enable staff members to deliberate on issues related to cultural diversities, hence being able to solve conflicts. Therefore, the promotion of cultural competence and communication practices in healthcare allows healthcare leaders to enhance the quality of the services they offer their culturally diverse clients (Kwame & Petrucka, 2021).
Conclusion
Cultural competence is another essential factor for healthcare leaders due to society’s diversification. As I have pointed out, critical discussions of cultural competence, teamwork and collaboration, and cultural awareness, knowledge, competence, and sensitivity are inevitable. By embracing cultural competence and diversity and understanding the community’s needs, facility leaders can deliver better results to clients. Read more about our sample BHA FPX 4102 Assessment 2 for complete information about this class.
References
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