Refund & Dispute Policy
Refund & Dispute Policy
At Tutors Academy, we are committed to delivering high-quality academic and preceptorship services with transparency, professionalism, and integrity. This Refund & Dispute Policy outlines the terms and conditions under which clients may request a refund or raise a dispute related to our services.
You agree to the terms outlined in this policy by engaging with our services.
1. General Refund Policy
Due to our services’ personalized and time-sensitive nature, we maintain a strict refund policy designed to be fair to both our clients and our team members who allocate time and resources upon engagement.
1.1 Full Refund Eligibility
A full refund is only applicable if:
- A written refund request is submitted within seven calendar days of purchase.
- No service work has been initiated or scheduled, including academic consulting, school admissions, orientation, clinical matching, or onboarding tasks.
1.2 Partial Refund Eligibility
A partial refund may be considered under the following circumstances:
- The request is made between 8–14 calendar days from the date of purchase, and
- Less than 25% of the service (e.g., orientation prep, school search, documentation review) has been completed.
Partial refunds, if granted, will be subject to a 25% administrative fee to cover operational costs incurred.
2. Non-Refundable Services
The following services are strictly non-refundable, once initiated:
- Preceptorship Matching and Clinical Coordination
- School Admission & Orientation Completion
- Program Structuring and Academic Planning
- Deferred Start or Date Adjustment Requests
- Client-Requested Holds or Rescheduling
- Any service engagement exceeding 14 days from purchase
Once these services are engaged, they are considered consumed, regardless of whether the client completes the academic process.
3. Service Hold and Resumption
If a client chooses to pause or defer service after initiation:
- The service credit remains valid for up to 24 months from the original purchase date.
- Clients may resume at any time within this period at no additional cost.
- After 24 months, the service will be considered expired and non-refundable.
4. Change of School, Program, or Timeline
We understand academic plans can evolve. However, frequent changes significantly impact scheduling, staffing, and delivery timelines.
- One (1) change of school or program is allowed without penalty.
- Further changes may incur administrative fees and extended timelines.
- A change of mind or withdrawal after multiple schedule adjustments does not qualify for a refund.
5. Dispute Resolution Policy
We stand behind the quality of our services and aim to resolve concerns professionally.
5.1 Internal Dispute Handling
Before initiating any legal or third-party action, clients are required to:
- Submit a formal complaint via email to [Contact@tutorsacademy.co] outlining the issue.
- Allow 7–10 business days for internal review and resolution.
We prioritize fair and timely resolutions and thoroughly document all service timelines, deliverables, and communications.
5.2 Legal Escalation
If a client seeks legal representation, our company will fully cooperate within the legal framework. However:
- Legal escalation does not automatically entitle a refund.
- Any disputes are subject to jurisdiction under [Insert Your State/Country’s Law].
6. Important Notes
- By proceeding with payment, the client entirely agrees to this Refund & Dispute Policy.
- All clients are advised to review this policy thoroughly before making a purchase.
- Documentation, communication logs, and progress reports will be used as reference in any disputes.
7. Contact Us
For questions, refund requests, or dispute submissions, don’t hesitate to get in touch with us at:
Tutors Academy
Email: [Contact@tutorsacademy.co]
Phone: (917) 267-8268
Office Hours: Monday–Friday, 9 AM–6 PM
Email: [Contact@tutorsacademy.co]
Phone: (917) 267-8268
Office Hours: Monday–Friday, 9 AM–6 PM