- BHA FPX 4102 Assessment 2 Emotional Intelligence.
Emotional Intelligence
Emotional intelligence is the ability to understand and manage emotions personal and those of other people to improve interpersonal relationships. EQ is defined as the ability to identify personal and others’ behavior, outlook, and emotions. By emotions assist in comprehending the feelings and the subsequent action to be made according to the feelings (Fteiha & Awwad, 2020). EQ is crucial for achieving goals in both personal and professional settings, but it is crucial in the healthcare setting. Those who have high EQ in the healthcare industry are better placed to manage difficult circumstances and thus make the business perform well.
Part 1: Dimensions of Emotional Intelligence
The scholar known as Daniel Goleman discussed four areas of EQ. It consists of self-awareness, self-management, social awareness, and social skills (Dong et al., 2022). Self-consciousness on the other hand is the ability to identify and comprehend emotions, strengths, and weaknesses.
It is useful in managing work by identifying where there are weaknesses. Second, there is self-regulation which is about how one feels and thinks to achieve something. One is for instance able to manage stress through meditation which is a self-care activity (Fteiha & Awwad, 2020).
It means that one can recognize and to some extent feel and think like other people. When you know how a certain person feels in a certain situation, this factor assists you to respond compassionately. Relationship management is the ability to handle the affiliation with other people. It is about communication, friendship, and conflict resolution. For instance, by practicing EQ in the course of interacting with patients and other healthcare givers, it will be possible to foster good relations (Pajouyhan et al., 2019).
Discussing Vila Health Simulation Scenario
A particular scene described in the paper deals with the communication between the healthcare staff in the Pediatric Intensive Care Unit of St. Anthony Medical Center. In the first encounter, Christina Robledo who is a respiratory therapist engaged two nurses, Anna Jiang and Faith Olson in the PICU.
Faith noted that the patient’s blood readings were inconsistent and hence ordered Christina to call the doctor to alter the treatment plan. However, Christina was not in support of what Faith said and declined to call the physician because there was no need. However, Anna conformed to Faith’s suggestion of getting the physician to make a decision. Non-cooperation of Christina with the two nurses can lead to deterioration of the patient’s condition.
In the second encounter between Christina and the two nurses, the respiratory therapist said that the bed was not in the right position thus, contributing to the development of pneumonia. Christina pointed out to the nurses that the physicians didn’t write it down in the patient record, but we tried to address it to minimize the complaint. Still, Anna stated that she could not ascertain from the patient’s documentation by a physician that it reduces the risk of pneumonia.
Anna asked Christina if the method had been followed there without the instruction of a physician. Christina counteracted and told me that even though it is not written in the instructions I am advising you to take the required measures to enhance on patient’s care. Anna and Faith then quarreled with Christina and told her that they only performed the tasks they found in the instructions.
Christina got upset and stated that the bed leveling up was a basic method that enhanced the patient’s condition. The single aim is to avoid pneumonia. Faith replied that they would not adhere to the out-of-the-book procedures. Christina became furious and thought that we should not allow nurses to listen to an RT as poor as him. It does not matter what you do but the most important is to ensure that you maintain the patient in bed to avoid pneumonia.
The following are the aspects of EQ seen from the scenario:
As in the given scenario the first interaction that was described, Christina did not follow the nurse’s recommendation of contacting the physician. Christina could also be said to lack ‘self-awareness’ a notion that she feigns to know what she is doing. This makes the nurses Faith and Anna speechless and they feel the dominance of Christina as Christina disapproves of the idea of calling a physician to oversee the patient.
In the second encounter, Christina recommended that the bed level should be raised to avoid pneumonia. Nevertheless, the nurses stated that they could not see any suggestion to that effect in the patient files. Responding to the offended Christina and the aggressive behavior by Christina towards the nurses we see a lack of social awareness/interpersonal skills and relationship management skills of EQ.
The nurses applied EQ in the management of the patient and they had to use self-management when Christina became aggressive. Self-management made the nurses to be calm and act professionally. The gap that was not captured in EQ was the management of interpersonal relations. The conflict between the respiratory therapist and the two nurses had to be addressed and this could have been done through proper communication. However, the two parties remained fixed in their stand and thus failed to arrive at a foul-proof decision. If both of them employed EQ skills in the process of the conflict, they could easily find a solution to the problem.
Part 2: Emotional Intelligence Self-Evaluation
When I got the idea of the concept of EQ factor I tried to assess my capabilities. I worked for one year at a healthcare company in the capacity of a nurse aide. I am involved with many people from different countries and with different experiences as both patients and colleagues. When I was attending to the patient in the ICU, the patient complained of having fears with the care plan that had been developed by the health care team. I approached the patient and through active listening, I was to find out what had made the patient afraid of treatment.
The patient informed me that he is from a different country and wants to be given culturally appropriate care. Due to the language barrier, the patient required assistance in providing information to the practitioner. It was useful in that it gave me a sense of what the patient was thinking and how he or she was feeling. I informed the practitioner about the information I gained and the practitioner altered the treatment to suit the patient’s cultural beliefs and desires.
When discussing the plan of care with my fellow employees, and other healthcare providers in the workplace there are some challenging situations that I encounter. The leaders in the helper category never listened to my ideas which is why I lost motivation. At that time, I was able to regulate my feelings under the self-management part of EQ. I also use coping mechanisms such as deep breathing to ensure that I feel and behave as I am supposed to when in certain situations (Mao et al., 2021).
I have a high self-management and social awareness of EQ because I can identify my feelings and handle bias with the proper self-management skills. Furthermore, I can also comprehend what other people might be thinking or feeling about and that lets me be more sensitive to them. While relationships are not a strong suit, they are something that requires effort to be put in. Fostering a good relationship with the healthcare worker means having ways of addressing them and cooperating with them.
Part 3: Impact of Emotional Intelligence on Health Care Leaders
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Reasons for Health Care Leaders to Develop EQ Skills
The need for enhancing EQ should be of high concern for healthcare workers because it enhances team cohesion and a positive working culture. EQ skills help the healthcare boss enhance the well-being of the patients as well as the health of the organization.
Thus, healthcare leaders can improve their self-awareness and, therefore, their knowledge of their feelings, beliefs, and ideals. It is a way of keeping you on the right path, especially during the most difficult moments in life. Self-aware healthcare leaders are also able to cope with stress and the risk of burnout which in turn promotes the health of the patients.
Improving in self-management allows the leader to demonstrate to others how they should civilly manage their emotions and cognitions (Monroe et al., 2021). It also enables you to keep your cool in stress and handle anxiety without being a distraction at the workplace. Other ways through which healthcare leaders can assist in fostering a good work environment include as well, teaching others how to manage themselves (Mabon et al., 2022).
To comprehend the behavior of other people it is beneficial to possess social awareness skills. It assists a person in being more tolerant of other people and having good relations with co-workers. This knowledge assists coworkers in participating in creating a positive change in health (Moudatsou et al., 2020). Moreover, the right skills also make the workplace more comfortable and, thus, increase job satisfaction and collaboration.
Leadership skills related to relationship management are crucial for leaders to be able to address people and answer their concerns. The healthcare team members should be more likely to help each other raise the bar on care and patient outcomes if they like each other. These skills assist the boss in nurturing the morale of the team and making each member charged up to work for the team goal (Monroe et al., 2021).
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Impact of EQ on Relationships and Communication in Healthcare
It also plays a very big role in determining the extent to which healthcare workers can communicate with each other and foster good relations in the organization. High EQ healthcare workers can manage the pressure by understanding themselves the patient and the public, and other people’s moods and behaviors (Carminati, 2021).
The EQ factor of social awareness assists the healthcare leaders during a time of difficulty in making a decision and also exhibits empathy to understand the other team members in a healthcare setting. EQ skills also nurture the idea that leaders must engage with patients and be familiar with the healthcare wants and requirements of these patients to get a positive outcome (Cavaness et al., 2020). They are likely to comprehend how their patients, fellow workers, and other persons in the healthcare sector will feel.
This is because it is easier to comprehend and be concerned with the emotional states of other people, thus enhancing the interaction and excellent outcomes. EQ in registered nurses enables them to manage feelings and comprehend and have concern for others’ behaviors. It assists the nurses in identifying the needs of the patient and therefore provides the right care that the patient requires. In the same way, empathy makes the patients have a good impression of the nurses and hence they can be easily persuaded to adhere to the recommended medical treatments (Babaii et al., 2021).
Healthcare workers with high EQ, mainly in self and interpersonal management, make the healthcare sector a better place to work and be. These skills enable the leader to differentiate the different circumstances that they encounter and know how to address them (Gilar et al. 2019). To help people and not harm them healthcare groups should be able to convey their ideas effectively.
That is why you have to communicate with your team, to know their points of view and define a common purpose (Shrivastava et al., 2022). This increases the relations between the health care workers and in turn, enhances the performance of the team as a whole. For instance, the doctor who will be developing the treatment plan will discuss with other members of the team the various aspects of the plan. It aids the multidisciplinary group to get a specific aim and to enhance the health of individuals. Having more contact with colleagues assists people in developing close relationships with each other and therefore have good relations (Gilar et al., 2019).
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Viewpoint According to Vila Health Simulation
When you find yourself in the Vila Health situation as the nurse and apply EQ, active Listening would assist you in getting what Christina Robledo is worried about. Specifically, the following is a description of how the child, Christina, is to be interviewed; that is, what the therapist is to do: Talk to Christina and ask her questions such as how she feels and what she thinks. This could assist in making the PICU a more desirable place of work since people would be encouraged to contribute their efforts.
The Vila health game proves that to improve the condition of the health services we have to allow for the existence of a multicultural society. Healthcare workers should collaborate more as conflict and delays are frequent occurrences in the course of work. Thus, since those who need to improve EQ cannot be taught how to do so directly, training sessions should be provided. It assists in creating a bond and makes the environment at work comfortable for everyone.
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Impact of EQ on Cultural Competence in Health Care Setting
Awareness of other people’s perceptions, beliefs, and attitudes is what is known as cultural sensitivity. The information assists the leader in attending to various individuals while at the same time observing their culture, and preferred treatment. Making the health care settings more culturally competent requires the development of EQ skills. The four branches of EQ assist individuals in comprehending how various cultures think and operate (Bru et al., 2021).
Self-awareness allows healthcare professionals to recognize their prejudices and know how prejudice influences the care they offer to patients. Understanding the various aspects of culture, therefore, helps the societies’ health care professionals to know which cultural practices to adopt to enhance the health of the patients. It assists in developing a culture that everyone would want to work at to improve the healthcare organization’s revenue (Stubbe, 2020).
For instance, the healthcare worker understands the fact that there is prejudice against a certain culture and will attempt to overcome such prejudice to provide culturally safe care. To enhance the outcomes it is advisable to know the culture of the patient and apply cultural methods that the patient prefers (Červený et al., 2022).
The social knowledge which is part of EQ, will assist you to understand and comprehend other people’s culture and consequently treat them with respect. For leaders, this makes them aware of how people of different cultures perceive things and how much they are eager to receive the care they require. This implies that EQ assists in ensuring that the care services uphold people’s culture and will not violate their beliefs and or behaviors (Moloney et al., 2020).
In the same way, healthcare professionals who possess good EQ, especially in the domain of relationships will be more likely to engage people from different countries. These skills can help them to work on the issue of diversity and overcome such barriers as language, focusing on cultural values (Kaihlanen et al., 2019).
For instance, while making the care plan, the nurse with a high EQ understanding of the culture of the patient tries to make the patient happy and thus healthy. Thus, patients can be happier with the help of healthcare groups if they use teaching materials in more than one language and if they act in a culturally sensible manner. Such skills enable healthcare workers to be culturally sensitive, thus improving the outcomes of the patients (Babaii et al., 2021).
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EQ Promoting Team Collaboration in Culturally Diverse Organization
Health care is also made easier to work in teams and partnerships by the EQ factor which aids in inter-personnel relations. The EQ skills that are self- and social awareness enable the boss to be empathetic, and that is a good thing for relationships. These skills assist individuals in comprehending their behavior and the behavior of others and also assist individuals in decision-making (Cavaness et al., 2020).
In this case, when people understand how culturally diverse companies work, then they are likely to comprehend different occurrences and how people behave. This makes teamwork better. For instance, a healthcare team with individuals from different cultural backgrounds in a healthcare group will have different approaches to the solution and the best answer will be developed.
When you know what you require, then the EQ skills will assist you in choosing the right path. It assists the team members to cooperate and they put their energy in searching for the best way to enhance the performance of the organization (Mindeguia et al., 2021).
Another aspect of EQ that assists leaders when it comes to conflict is relationship management. This will assist people in communication; that is, being able to express themselves. There’s the cultural aspect of things, and that is why there is a problem to solve and a solution to be provided. As Early et al. (2023) have pointed out EQ skills assist in conflict resolution since conflicts are managed in a civilized manner and enhance cooperation between team members so that positives occur.
Communication skills are important for creating a workplace for the reason that it enables persons to interact with each other in some way or form, even though they have different languages. It assists people from the team with varied backgrounds to embrace each other and it functions optimally as a team. For instance, nurses with EQ will understand the cultural beliefs and values of their colleagues and adjust the language that is being used when communicating to ensure everyone’s agenda is understood (Rodríguez et al., 2022).
According to Shrivastava et al. (2022), communication is vital when working in a team, and therefore, different ways of communication such as speaking different languages or using translation applications can enhance the communication process. Hence, EQ assists in enhancing group work since it creates a friendly environment for people from different cultural backgrounds.
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Perspective According to Vila Health Simulation
In the Vila health game, the aspect of teamwork is not well embraced by the nurses and the respiratory therapists because they both have their reasons for not making a decision together. It is divided into four main areas that can assist people who are working in healthcare settings to recognize the emotions of other people and their own emotions. Therefore, Christina and the nurses require a higher level of self-compassion so they can grasp the significance of attunement (Younas et al., 2019).
It assists in identifying prejudice and moving beyond things that hinder collaboration. Active listening enables both people to become more aware of the social world and each other and develop concern for each other. Aseery et al. (2023) also state that relationship management skills assist individuals in collaborating and coming up with decisions and solutions that will not offend the other party. Both Christina and the nurse can improve their EQ and be able to have a good working relationship and provide quality care to the patients.
Conclusion
Emotional intelligence (EQ) is a concept that is very useful to healthcare leaders to be able to understand personal and other people’s EI and foster good interpersonal relations. In the Social Awareness dimension, Healthcare workers are compassionate in their behavior toward their team and try to develop close bonds.
Healthcare leaders have a higher EQ i. e. They have better control over their feelings and can decide at times of stress. EQ in healthcare leads to better outcomes for patients and higher productivity for the company. Read more about our sample BHA FPX 4102 Assessment 1 for complete information about this class.
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