NURS FPX 6224 Assessment 3 Health Technology Strategic Plan

Health Technology Strategic Plan

Community Medical Center (CMC) is planning to introduce a new, well-connected telehealth system to support better patient care and make operations more efficient. The system comprises mobile applications, patient remote monitoring systems, and compatibility with existing electronic health records (EHRs).

This technology is aimed at addressing problems such as limited access to healthcare and slow manual data entry (El-Rashidy et al., 2021). When real-time data is available, it makes it easier to provide active, customized health services. This action supports CMC’s primary goal of ensuring services are fair and centred on patients.

Benefits of Technology

Community Medical Center adopts a new, integrated telehealth system that would improve healthcare outcomes, operational efficiency, and cost management. Mobile health (mHealth), Bluetooth-based RPM, and compatibility with the organization’s EHR system are part of the proposed technology.

The consequence is that they help solve issues related to electronic documentation, making it harder for underserved patients to access services and leading to a shortage of helpful clinical data at the time of care (Mumtaz et al., 2023). For this reason, patients with diabetes and hypertension can now transmit medical data to their doctors, helping them administer more thoughtful, time-sensitive, and personalized treatment.

Preventive care is improved, too, as clinicians can monitor patient data and closely track their health status, helping catch early signs of problems and avoid unnecessary hospitalizations. A research paper by Po and others (2024) found that using both telehealth and RPM reduces the need for patients to return to the hospital, increases their adherence to medications, and increases their engagement in their healthcare.

Additional benefits include improved communication between patients and doctors, greater access to care, and multilingual and user-friendly designs that will aid those who use less technology or do not speak English well. When EBP is followed, care improves, and it is easier to promote equity for all persons.

Merging RPM and EHR minimises paperwork by eliminating the need to enter new data, thereby reducing the likelihood of manual errors. By streamlining their workflows, nurses and other staff members have more opportunities to focus on patients, thereby increasing their job satisfaction.

Also, fewer emergency room visits and less in-person follow-up could help an organization reduce its costs. Brach and Borsky (2020) cite the Agency for Healthcare Research and Quality and the American Telemedicine Association, who report that technology systems may provide a return on investment within a year and a half, thereby improving patient care and hospital finances.

Impact on Relevant Stakeholders

At Community Medical Center (CMC), the implementation of an integrated telehealth system will impact internal stakeholders, both clinical and non-clinical. Some major internal stakeholders for a healthcare organization include nursing staff, physicians, medical assistants, information technology professionals, care coordinators, and leaders in administration.

With the system, nurses and physicians can view patient data in real time and provide quick assistance, but for tasks such as appointments, patient follow-up, and paperwork, medical assistants and care coordinators will rely on the platform (Awad et al., 2021). The IT team will be responsible for the setup, maintenance, and support of the technology. At the same time, the administration will take charge of budget decisions, policy monitoring, and aligning technology with the company’s goals.

Patients, mostly older adults, those not speaking English well, and patients who have diabetes, heart disease, or hypertension are among the external stakeholders that are affected by this technology. The insurers and Medicare are part of the ecosystem, as the system supports remote patient billing and monitoring based on the value-based care model (Petkovic et al., 2023).

The companies that make mHealth applications, RPM devices, and offer EHR integrations will help with the initial setup, user training, and ongoing support for technical issues. Groups such as local public health departments and social service agencies will benefit indirectly as better technology supports efforts to care for those who need assistance.

Stakeholders will be affected in various ways and will undergo drastic changes. The system enables patients to more easily obtain care and better care for themselves, and make fewer trips to the hospital. For healthcare professionals, it helps them make better decisions, spend less time on paperwork, and provide more efficient patient treatment (Wartenberg et al., 2025).

For CMC, it enables care to be data-driven, quality to be elevated, and helps the organization achieve its equity goals and keep costs in check. Due to expanded partnerships and service deals, vendors and outside providers will perform well, and insurance providers and community partners will benefit from better health for all and reduced healthcare costs. Having this technology makes it possible for everyone to benefit from the shared value.

Expected Outcomes

Expected benefits to patient care at Community Medical Center (CMC) would be significant improvements enabled by the new telehealth platform. Allowing patients to use biometric data, RPM, and mHealth applications will enable them to manage their chronic illnesses better, reduce the risk of hospital readmission, and gain greater knowledge of health-related matters (Tan et al., 2024). Multilingual support and digital literacy aids will encourage more patients, particularly from disadvantaged and older groups, to be involved, resulting in better care and greater satisfaction for all.

Workflows are expected to be simpler for clinicians and administrative employees once the updated telehealth system is implemented. If documentation is automated, EHRs are used, and staff have a better way to stay in touch, then less time would be spent entering data and more time would be available to care for patients.

Since these devices are interoperable, health teams can monitor patients remotely, making it easier to coordinate and initiate necessary interventions promptly (Hilty et al., 2021). They also endorse more substantial collaborative efforts and help ensure that care is followed through.

The telehealth system should reduce costs and generate more revenue for the health industry. The organization will reduce costs by avoiding visits to the emergency department and hospitals, as they are mainly easily accessible (Hayek & Incze, 2024).

Also, using both RPM services and virtual visits helps achieve value-based care standards and generates additional revenue. Compared to the original telehealth infrastructure, the new one offers better features, attracts more users, can handle larger workloads, and therefore supports the organization’s growth and financial stability.

Strategies to Generate Buy-in

Nurse leaders need to employ a well-organized, evidence-based approach, effective communication, stakeholder involvement, and methods to manage change to secure support for such a platform. Among the initial steps is to highlight the link between the technology and the organization’s objective of providing all patients with fair and personal care.

With data indicating clear evidence of missed appointments, patient dissatisfaction, and the inefficiencies of telehealth on staff, the nurse leader can emphasize the need for change to staff (Graves et al., 2023). Research demonstrating that advanced telehealth systems improve patient outcomes and yield cost savings may help convince more organizations to adopt them.

Executive and financial leadership support is more likely if you do a cost-benefit analysis. The nurse leader may identify potential outcomes, such as better handling of chronic conditions and continuous monitoring, which will reduce unnecessary hospital and emergency room visits.

Providing evidence of financial coverage for remote patient monitoring (RPM) and virtual visits across many value-based care models can support their economic viability (Vudathaneni et al., 2024). Also, its ability to connect with EHRs prevents workers from making too many adjustments and reduces the need for new training, making it a practical solution for all.

Changing the communication method benefits different groups by making them aware of the company’s value. For staff members within the institution, highlighting the reduction in documentation, enhanced data access during clinical care, and greater satisfaction with their work will be effective (McLaney et al., 2022).

For both patients and partners outside the organization, the primary focus must be on easier access to care, smoother use of applications, and support in different languages. By gathering feedback, training staff, and involving stakeholders in planning and testing, the nurse leader helps people cooperate, which helps ensure the program is used successfully in the future.

Conclusion

The use of telehealth technology at Community Medical Center can significantly improve healthcare services across clinical, operational, and financial aspects. Using mobile health applications, remote monitoring, and EHR integration, technology helps provide more active and equitable health care for those who need it most.

It also makes things easier to do, reduces paperwork, and helps develop ways of paying for healthcare that value good care—properly engaging key stakeholders and applying research-based information aid nurse leaders in uniting people around support for the technology. Because of this technology, CMC can provide the healthcare required today and continue its mission of healthcare access and patient focus.

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